Terms and Conditions
Effective Date: 26th November 2024
Welcome to EcoLeaf! By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.
1. General Information
- EcoLeaf is an online platform that sells plants, gardening products, and related services.
- All content on this website, including product descriptions, images, and pricing, is subject to change without notice.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or have parental/guardian consent.
- The information you provide is accurate, complete, and up to date.
3. Orders and Payments
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Placing an Order:
- Orders are subject to product availability and confirmation of payment.
- We reserve the right to cancel or refuse any order due to pricing errors, fraud suspicion, or other unforeseen circumstances.
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Payment:
- Payments must be made through secure gateways provided (e.g., Razorpay, PayPal, etc.).
- Prices include applicable taxes but exclude shipping charges, which are calculated at checkout.
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Order Confirmation:
- A confirmation email will be sent once your order is processed.
4. Shipping and Delivery
- Shipping Areas: We deliver across India.
- Delivery Timelines: Delivery timelines depend on your location and the shipping option selected at checkout. Most orders are delivered within 2-10 business days.
- Delays: Delays caused by courier services, weather, or unforeseen circumstances are beyond our control.
- Accurate Information: Customers are responsible for providing accurate delivery information.
5. Cancellations, Returns, and Refunds
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Cancellations:
- Orders can be canceled within 12 hours of placement. Beyond this, cancellations are subject to review.
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Returns and Refunds:
- Returns or refunds will only be processed for products damaged during transit.
- Requests must be submitted within 2 hours of delivery, along with clear photos of the damaged product.
- Refunds are subject to a thorough investigation.
- If approved, refunds will be processed within 1-10 business days. Shipping fees are non-refundable.
6. Use of the Website
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Prohibited Activities:
- Misusing the website, uploading harmful software, or interfering with other users.
- Copying or redistributing website content without permission.
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Intellectual Property:
- All website content, including text, images, logos, and trademarks, is owned by EcoLeaf and protected by copyright laws.
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Third-Party Links:
- We may include links to third-party websites. EcoLeaf is not responsible for the content or practices of these websites.
7. Liability Disclaimer
- EcoLeaf is not liable for damages caused by incorrect plant care, delays in delivery, or technical issues with the website.
- In no event shall EcoLeaf’s liability exceed the amount paid for the product in question.
8. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms will be resolved under the jurisdiction of the courts.
9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date.
10. Contact Information
If you have questions about these terms, please contact us at:
Email: ecoleafshop@gmail.com