Shipping Policy
Effective Date: 26th November 2024
At EcoLeaf, we aim to deliver your plants and gardening products safely and efficiently. Below are our shipping terms and conditions.
1. Shipping Areas
We ship to all locations across India.
2. Order Processing Time
- Orders are processed within 1 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next working day.
3. Delivery Timeframe
- Products are delivered within 1-15 days after shipment, depending on your location.
4. Shipping Charges
- Shipping charges are calculated based on the weight of the products.
- The applicable charges will be displayed during checkout.
5. Damaged Products
- If your product arrives damaged, please notify us immediately via email or our social media accounts.
- Claims must be submitted within 2 hours of delivery along with clear photos of the damage. Claims received after this period will not be accepted.
- We will investigate the issue and provide a resolution as per our Refund Policy.
6. Undeliverable Packages
- If a package cannot be delivered due to incorrect address details provided by the customer, the order may be canceled, and shipping charges will not be refunded.
- Customers are encouraged to double-check their shipping information before confirming the order.
7. Delays and Exceptions
While we strive to ensure timely delivery, delays may occur due to:
- Unforeseen circumstances such as natural disasters or weather disruptions.
- Courier service delays beyond our control.
Contact Us
For any questions or concerns about shipping, please contact us at:
Email: ecoleafshop@gmail.com
Social Media: https://www.instagram.com/ecoleaf.co/